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Your Cleaning FAQs
If you have a question about our amazing cleaning service, we’ve put together some of our most Frequently Asked Questions to help you. But you can always contact us if you have a specific question – we’re happy to help.
About WaloMaids
No, at Walomaids, we are fully insured and take care of all workers’ compensation and public liability insurance.
Yes, we require a minimum booking of 2 hours. Based on the details you provide during your initial consultation, we will recommend the ideal number of hours needed for your home or office cleaning service.
Our team is available from 7:00 am to 7:00 pm. We also offer services on weekends and public holidays at no additional cost.
Absolutely! One of the reasons our customers consider us the best cleaning service in Dallas is that we provide more inclusions than other cleaners. This makes it challenging to compare solely based on cost. Walomaids offers an affordable, value-packed service you can trust, with transparent pricing and detailed cleaning inclusions. Plus, our team is fully trained, insured, and police cleared to ensure your safety and peace of mind.
Yes, we stand by our work with a 100% Satisfaction Guarantee. If you’re not completely satisfied with any area we’ve cleaned, simply text or call us within 24 hours, and we’ll return to re-clean it at no additional cost.
Yes, every team member at Walomaids is selected and trained by our management team before they enter your home or office. We also provide ongoing training as new products and techniques become available. Each team includes a team leader to ensure that all tasks are completed to our high standards, and our management periodically checks in to maintain quality.
Yes, your peace of mind is our top priority. We carry comprehensive insurance, including public liability and workers’ compensation coverage that protects both your property and our team members. If needed, we can provide certificates to validate our coverage.
For a detailed list of our standard inclusions, please visit our services page.
Choosing Your Cleaner
Yes, the initial cleaning service may cost a bit more than your regular scheduled services. Over the years, we’ve found that the first clean is essential to bring your home or office up to the high standards Walomaids is committed to maintaining. It often requires extra time to effectively eliminate mildew, soap scum, dust, and dirt. Contact us today to request a free estimate!
At Walomaids, we use a combination of traditional and eco-friendly cleaning products to ensure the highest standards while protecting your home or office. Our teams arrive fully equipped with all necessary supplies, but if you prefer us to use any specific products, just let us know!
We strive to send the same team for your regular cleaning services if you stick to an agreed-upon schedule. The Walomaids team leader gets to know your specific requirements and familiarizes themselves with your home or office, training other team members to maintain consistent quality. Occasionally, due to illness, holidays, or staff changes, there may be a need to adjust team members. If you need to change your cleaning date or time, we will do our best to send you the same team.
Yes, all our cleaners undergo a thorough police clearance. Mindy personally knows each team member, selecting them based on their integrity, work ethic, and commitment to high standards.
Typically, we work in small, efficient teams of two. This approach allows us to provide you with an effective, personalized, and non-intrusive cleaning service.
You can choose to have our cleaning services as often as you need—whether that's weekly, bi-weekly, or even daily. We are flexible and also offer a range of one-off cleaning services for rental inspections, moving in, or moving out.
Absolutely! For regular cleaning services, we highly recommend scheduling a meeting with T. Patel at your home or office. She will discuss your cleaning needs and provide you with an accurate, obligation-free quote based on the time required. Our process is transparent and professional from the very start. If you’re ready to proceed, Mindy can even help you set up your regular cleaning schedule during this meeting. For one-off cleans, Mindy can provide an estimate via email, text, or phone call.
About Your Clean
If you believe that one of our cleaners has damaged an item in your home, please contact us immediately. We have a protocol in place to notify you of any damages that may occur during cleaning. Walomaids is a fully insured cleaning company with comprehensive Public Liability insurance that covers compensation for any damage to your property.
Absolutely! We love pets and take great care around them. Please inform us in advance about your pets, so we can ensure a smooth experience without startling them or accidentally letting them outside. We kindly ask that you secure or confine your pets as necessary, especially if they may feel anxious with visitors.
If your home has a security system, you have options. You can disable the system during our scheduled cleaning, or you can provide us with entry and exit codes. Rest assured, we will reset the alarm before we leave.
It’s entirely up to you! Many of our customers prefer to leave us a key or secure it in a safe location, allowing them to go about their day. If you choose to keep the alarm system on, you can provide us with the necessary codes.
To maximize the value of our service, it helps if you pick up toys, laundry, and other clutter before we arrive. This allows us to work more efficiently, potentially reducing your costs. Please also leave fresh linens out for us to change the bedding and towels, and ensure that any important documents and valuables are safely stored away. If you're short on time, don’t worry—Walomaids is here to assist. We will neatly arrange any items left on floors or furniture as we clean.
No, you won’t be locked into a contract for our regular cleaning services. However, if you prefer, we can prepare a formal contract for your home or office cleaning—just let us know!
Yes, Walomaids provides one-off services such as spring cleans, moving-in cleans, end-of-lease cleans, and rental inspection cleans. We understand the expectations of real estate agents and ensure that all necessary tasks are completed to meet those standards.
In addition to our regular detailed cleaning service, we can offer the following extra services upon request:
- Oven cleaning
- Fridge cleaning
- Blind wipe-down
- Linen changes and bed-making
- Ironing
- Laundry
- Reachable window cleaning
- Garage, patio, and outdoor area sweeping
- Outdoor cobweb removal
- Steam carpet cleaning
You can choose to add these services to your regular clean or request them as one-off services. For example, you might want ironing every visit or just an occasional oven cleaning. We only charge the standard hourly rate for these additional services—just ask us about pricing!
Deep cleaning involves a thorough approach to ensure the cleanest and healthiest environment for your home or office. At Walomaids, we utilize our Detailed Cleaning System, including HEPA-equipped vacuums to eliminate allergens from the air and surfaces. Our deep cleaning includes tasks that other cleaners often overlook, such as cleaning under beds and on top of appliances. This meticulous attention to detail is why so many of our customers recommend us as the most thorough and professional choice in Dallas.
No, Walomaids arrives with all necessary cleaning products and equipment. If you have specific products you prefer us to use (like Enjo, etc.), we can accommodate that request.
For information on our COVID-19 protocols and processes to keep your home or office safe and clean, please visit our COVID update page.
Changes To Your Cleaning Schedule
Absolutely! If you let us know at least 24 hours in advance, we’ll be happy to arrange some extra cleaning hours for you.
If you’re heading out on vacation, please inform us at least 48 hours in advance. Many of our clients choose to continue their cleaning services while they’re away, ensuring they return to a beautifully clean home.
We don’t charge extra for cleaning on weekends or public holidays because we want to ensure your cleaning services remain uninterrupted. However, if you prefer to reschedule your appointment, just let us know, and we’ll be glad to move it to another day that works for you.
To cancel or reschedule your appointment, please text or call Mindy at least 48 hours in advance. This allows us to adjust our schedule accordingly. We will work with you to find a new time that fits your needs and check the availability of your current cleaning team. If they’re not available for your new preferred time, we’ll arrange for another team to ensure you don’t miss out on your cleaning service.
Still Have Any Problem For Our Service?
Couldn’t find the answer you need here? Get in touch with your question today – we’d love to help.